Return & Cancellation Policy
Return Window
Items must be returned within 72 hours of delivery
Eligibility for Returns
Returns are only accepted if the item received is wrong, damaged, or mismeasured.
Items must be unworn, unwashed, unaltered, and must have all original tags attached.
Customized sarees with stitched blouses, pre-stitched sarees, and unstitched sarees with fall & pico) are non-returnable.
Non-customized items may be eligible for return if reported within the specified window.
Non-Returnable Items
Items that have been customized or tailored per customer specifications.
Return Shipping
Return shipping costs are the responsibility of the customer, unless otherwise specified.
Return Process
Customers must email a complaint with the following details:
Order Number, Product Code ,Clear photograph of the product showing the issue
Cancellations
Cancellations are accepted within 24 hours of placing the order.
Cancellations requested after 24 hours may not be honored due to order processing timelines.
EXCHANGE POLICY
All Sales Are Final – No Exchanges
We do not offer exchanges on any products once a purchase is complete
Exceptions
While we maintain a strict no-exchange policy, exceptions are made in the following cases:
Defective or Damaged Items: If you receive a defective or damaged product, please contact our customer service within 48 hours of delivery. We will assess the issue and provide a suitable resolution, which may include a replacement or refund.
Incorrect Items Received: If you receive an item different from what you ordered, please notify us within 48 hours of delivery. We will arrange for the correct item to be sent or process a refund, as appropriate.
Refund policy
Once we receive and inspect the returned item(s):
Approved returns will be processed within [5–10 business days].
Refunds will be issued to the original payment method.
Shipping charges from the original order are non-refundable.
If the return is due to our error (e.g., defective or incorrect item), we will cover return shipping costs.